Procedures
This page describes how we do things here. We believe you will feel more comfortable and respected if things are clear and if you are not surprised by the way things work.
Appointments, Fees, and Cancellations
- Appointments are 45 to 50 minutes long.
- Our fee is $105 per appointment. Please plan to pay at the time of service.
- If you want your insurance to help you pay, it is your responsibility to call your insurance provider to find out if they will pay. (Please use the Insurance Worksheet, we really need to get all the information listed on it.) Insurance carriers will not help you pay for missed appointments.
- If insurance is not involved, we will be happy to make adjustments for those who are less able to pay. If the adjustment we suggest does not reasonably reflect your ability to pay due to family size or special circumstances, or if someone else will help you pay, please discuss this with the Office Manager, your therapist or the Executive Director.
- When you make an appointment, you are contracting for the time and you are financially responsible for
paying the fee. Because the appointment is reserved for you, you will be charged your full fee if you do
not show up. If you must change the appointment, please call at least 24 hours in advance.
- If you give 24 hours notice, you will not be charged.
- If you give less than 24 hours notice, you will be charged half of your fee.
- If you fail to call at all, you will be charged your full fee.
After-hours phone calls
The center has voice mail for routine and administrative contact outside of regular office hours, but we are not an emergency service center. If you are calling in an emergency situation and your therapist is not immediately available, please call 911 or Halifax Medical Center at 386-254-4100, or go there at 303 N. Clyde Morris Blvd.
Confidentiality
You have a right to confidentiality. What you and your therapist talk about will be held in the strictest confidence allowed by Florida law. There are a few situations where laws require or courts can force us to reveal some information, usually in order to protect someone in danger, like a child, an elderly person or yourself. Insurance companies may require release of some information or they will not help pay for your counseling.
Consultation and Supervision
We have an ongoing commitment to clinical excellence. In most situations, your therapist utilizes consultation and supervision with other professionals to ensure you receive the best treatment possible. This is part of our commitment to continuing professional growth and development, for quality assurance, mutual accountability and lifelong training. Occasionally, your therapist may use audio taping or recommend consultation with your family doctor or other specialist; for these we will request your written authorization.
Payments, Insurance and Billing
Please plan to pay your full fee at the time of service, unless you make other arrangements with your therapist or the Office Manager. When insurance will help pay, our fee is $105. It is your responsibility to call your insurance provider to find out if they will pay. If you have a health insurance plan for which your therapist is a contracted provider, we ask that you continue to pay the full fee for each session at the time of service until insurance payments begin to be received. If insurance payments result in a credit on your account, we will be happy to refund the balance or adjust your co-payment to reflect your account status.
